Yes. We don't believe in showing you one price and charging you another - its 21st century and shipping should and will always be free (atleast here at MyMuse).

We try to send shipments out as soon as possible cause we know what it's like waiting for that package to arrive. In most cases, your order ships one or two days after you place it. However, if we're really jammed, it may take a few days. Once your order has shipped, our delivery partners usually reach out to you.

We work with well-reputed delivery partners, so delivery usually happens within 5-7 days after shipment, depending on your location. Metro cities tend to take less time, whereas more remote locations may take longer. We do our best to reduce delivery times where possible, and follow up on each order periodically.

We work with multiple delivery partners to allow us to reach as many zip codes in India as possible. If we can't service your zipcode, we'll let you know and try to find a way around.

Yes, absolutely! We understand that privacy can be a concern, so we’ve made the MyMuse buying experience as discreet and seamless as possible. When placing an order through our website, all transactions will be displayed as “MyMuse India Private Limited” in your emails and bank account statements. All packages are shipped in plain corrugated boxes with minimal MyMuse branding on the outside. Still, we'd recommend ordering to an address where you're able to receive the package yourself, to avoid unwanted interceptions. If you have any other special considerations or requests re: shipping, please send us an email, and we’ll do our best to help you out. Mum's the word.

We'll shoot you an email confirmation, which will be your receipt. If you don't have email, you'll receive a text when our shipping partner picks up your items. If payment has been deducted from your account and you don't hear from us, reach out and we'll help you out.

Once you have your order tracking number, you can use our Track Order page to check on the status. If that doesn't scratch your itch, reach out and we'll see if we can help you out. 

Your tracking number will be assigned to you once we've processed and shipped your order. You should receive a confirmation email with your tracking number. If you can't find it, you can also sign into your account and check your previous orders tab. If you're still having trouble, reach out and we'll help you out!

We do our best to ship all your items together, so that it’s convenient and environmentally friendly too. But sometimes certain products aren’t immediately available, in which case we may send them separately. We’ll be sure to keep you posted on all the details of your shipment.

We take most forms of digital payment, including all types of credit & debit cards (i.e. Visa, Mastercard, Amex), most wallets & UPI (i.e. Paytm, Google Pay etc.), and net banking. We're always working on adding more forms of payment (hello crypto)!

Nope, we currently do not offer COD. Adding a COD option becomes expensive for brands, and they tend to pass this cost onto their customers. We believe in a seamless, non-complicated buying experience.

Made a mistake on your shipping address? Fear not - reach out to us at the email address below and we'll see what we can do. The sooner you reach out, the easier it will be to change the address, especially if it hasn't left MyMuse HQ.